Totango
The Composable Customer Success Platform
Overview
Totango is a composable customer success platform that enables businesses to design and run their ideal customer journey. It offers modular 'SuccessBLOCs' for different stages of the customer lifecycle, which can be customized to fit specific business needs.
✨ Key Features
- SuccessBLOCs (Composable Workflows)
- Customer 360
- Health Scoring
- Campaigns
- Task Management
- Reporting & Analytics
- Team Collaboration
🎯 Key Differentiators
- Composable, modular approach with SuccessBLOCs
- High degree of flexibility and customization
- Offers a free tier, making it accessible for smaller teams
Unique Value: Provides unparalleled flexibility for businesses to design, run, and measure their unique customer journeys at scale.
🎯 Use Cases (5)
✅ Best For
- Tech companies of all sizes
- Businesses looking for a highly customizable CS platform
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Companies that prefer an out-of-the-box, non-configurable solution
🏆 Alternatives
Offers a more customizable and modular approach than monolithic platforms, allowing for a more tailored CS strategy.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Up to 3 users, limited features
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