Stonly
The modern knowledge platform for customer service.
Overview
Stonly is a versatile platform that combines interactive guides with a powerful knowledge base to help businesses deliver exceptional customer support and onboarding. It allows you to create step-by-step guides that can be embedded anywhere, from your website and app to your help center and chat widget. Stonly is used by support, success, and product teams to empower users to find answers on their own, reducing support tickets and improving customer satisfaction.
✨ Key Features
- Interactive Guides
- Knowledge Base
- In-app Help Widget
- Decision Trees
- Analytics
- No-code Builder
🎯 Key Differentiators
- Interactive, step-by-step guides.
- Versatile platform for both support and onboarding.
- Easy to use, no-code builder.
Unique Value: Stonly helps businesses empower their users to succeed by providing interactive, contextual, and personalized guidance.
🎯 Use Cases (5)
✅ Best For
- Creating interactive troubleshooting guides to resolve common customer issues.
- Building a self-service knowledge base to deflect support tickets.
- Onboarding new users with interactive, in-app guides.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Deep product analytics.
🏆 Alternatives
Stonly's focus on interactive guides and its ability to serve both support and onboarding use cases make it a more versatile solution than many traditional knowledge base tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 knowledge base, 10 guides, 1,000 monthly views
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