Smaply
The all-in-one journey mapping software.
Overview
Smaply is a dedicated customer journey mapping tool that helps organizations to visualize and manage the customer experience. It allows teams to create journey maps, personas, and stakeholder maps to gain a shared understanding of the customer's perspective. The platform is designed to centralize CX insights and facilitate collaboration across different departments.
✨ Key Features
- Customer Journey Mapping
- Persona Creation
- Stakeholder Mapping
- Real-time Collaboration
- Journey Map Hierarchies
- Data Integration
- Customizable Templates
- Pain Point & Opportunity Management
🎯 Key Differentiators
- Dedicated journey management features
- Hierarchical journey mapping
- Strong focus on CX methodology
Unique Value: Smaply provides a structured and scalable system for managing a complex portfolio of customer journeys, personas, and stakeholder maps, moving beyond generic whiteboarding tools.
🎯 Use Cases (5)
✅ Best For
- Visualizing customer experiences to identify areas for improvement.
- Creating detailed customer personas to inform design and marketing strategies.
- Mapping stakeholder relationships to understand internal and external influences.
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, one-off diagramming needs
- Task management
🏆 Alternatives
Compared to general diagramming tools, Smaply offers specialized features for customer experience management, such as dedicated persona and stakeholder mapping tools, and the ability to create a centralized repository of CX insights.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 personal workspace, 10 maps, 10 personas
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