Re:amaze
Helpdesk and Live Chat for eCommerce.
Overview
Re:amaze helps e-commerce businesses manage all their customer communications from a single platform. It combines email, live chat, social media, and SMS into a shared inbox, and provides a range of features to help businesses provide fast and effective support. Re:amaze is deeply integrated with e-commerce platforms like Shopify, BigCommerce, and Magento.
✨ Key Features
- Shared Inbox
- Live Chat
- Chatbots
- Knowledge Base
- Status Page
- Push Campaigns
- Satisfaction Surveys
- Deep E-commerce Integrations
🎯 Key Differentiators
- Deep integration with e-commerce platforms
- All-in-one platform for support, sales, and marketing
- Affordable and transparent pricing
Unique Value: Re:amaze helps e-commerce businesses build better customer relationships by providing a single platform to manage all their customer communications.
🎯 Use Cases (3)
✅ Best For
- Managing customer support for an e-commerce store
- Using live chat to increase sales and conversions
- Building a comprehensive FAQ and knowledge base
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-ecommerce businesses
- Companies that need a traditional, ticket-based help desk solution
🏆 Alternatives
Re:amaze is a great alternative to more expensive and complex platforms like Gorgias and Zendesk. It offers a comprehensive feature set at an affordable price, making it a good choice for small and medium-sized e-commerce businesses.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Plus tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
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