Quidini

Retail Choreography Solutions.

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Overview

Qudini by Verint is a retail choreography platform that helps businesses manage the in-store customer journey. Their solutions include appointment scheduling, virtual queue management, event booking, and click and collect. While not a traditional endless aisle solution in the sense of a product catalog, Qudini's platform can be used to facilitate a similar outcome by allowing customers to book appointments with associates who can then assist them in ordering products that are not available in-store.

✨ Key Features

  • Appointment scheduling (in-store and virtual)
  • Virtual queue management
  • Event booking and management
  • Click and collect fulfillment
  • Task management for store associates
  • Analytics and reporting

🎯 Key Differentiators

  • Focus on 'retail choreography' and managing the entire in-store journey
  • Comprehensive suite of tools for appointments, queues, and events
  • Scalability for enterprise businesses

Unique Value: Enables businesses to orchestrate a seamless and personalized in-store customer journey, from appointment booking to service delivery, improving customer satisfaction and operational efficiency.

🎯 Use Cases (4)

Improving the in-store customer experience Managing foot traffic and wait times Offering personalized appointments and services Retail, banking, and healthcare

✅ Best For

  • Retail banking for appointment scheduling
  • Telecommunications stores for queue management
  • Luxury retail for personalized shopping appointments

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Businesses that do not have a physical presence
  • Companies looking for a traditional product-focused endless aisle solution

🏆 Alternatives

JRNI BookingBug TimeTrade

Provides a more holistic approach to managing the in-store experience compared to standalone appointment scheduling or queue management tools.

💻 Platforms

Web iOS Android API

🔌 Integrations

Salesforce Microsoft Dynamics Calendly API

🛟 Support Options

  • ✓ Email Support
  • ✓ Phone Support
  • ✓ Dedicated Support (Varies by plan tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO

💰 Pricing

Contact for pricing

Free tier: NA

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