Quidini
Retail Choreography Solutions.
Overview
Qudini by Verint is a retail choreography platform that helps businesses manage the in-store customer journey. Their solutions include appointment scheduling, virtual queue management, event booking, and click and collect. While not a traditional endless aisle solution in the sense of a product catalog, Qudini's platform can be used to facilitate a similar outcome by allowing customers to book appointments with associates who can then assist them in ordering products that are not available in-store.
✨ Key Features
- Appointment scheduling (in-store and virtual)
- Virtual queue management
- Event booking and management
- Click and collect fulfillment
- Task management for store associates
- Analytics and reporting
🎯 Key Differentiators
- Focus on 'retail choreography' and managing the entire in-store journey
- Comprehensive suite of tools for appointments, queues, and events
- Scalability for enterprise businesses
Unique Value: Enables businesses to orchestrate a seamless and personalized in-store customer journey, from appointment booking to service delivery, improving customer satisfaction and operational efficiency.
🎯 Use Cases (4)
✅ Best For
- Retail banking for appointment scheduling
- Telecommunications stores for queue management
- Luxury retail for personalized shopping appointments
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that do not have a physical presence
- Companies looking for a traditional product-focused endless aisle solution
🏆 Alternatives
Provides a more holistic approach to managing the in-store experience compared to standalone appointment scheduling or queue management tools.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
Free tier: NA
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