Qualtrics
The Leading Experience Management Software
Overview
Qualtrics is a comprehensive experience management (XM) platform that allows organizations to collect, manage, and act on experience data. It provides a suite of tools for customer experience (CX), employee experience (EX), product experience (PX), and brand experience (BX). Qualtrics is known for its advanced research capabilities, sophisticated analytics, and ability to handle complex feedback programs for large enterprises.
✨ Key Features
- Experience Management (XM) Platform
- Customer Experience (CX) Management
- Employee Experience (EX) Management
- Product Experience (PX) Management
- Brand Experience (BX) Management
- Advanced survey logic and branching
- Predictive analytics and statistical analysis (Stats iQ)
- Text analytics and sentiment analysis (Text iQ)
- Role-based dashboards and reporting
- Workflow automation and action planning
🎯 Key Differentiators
- Comprehensive experience management (XM) platform beyond just surveys
- Advanced AI-powered analytics for text, voice, and statistical analysis
- Enterprise-grade security and compliance
Unique Value: Provides a single, powerful platform to collect, analyze, and act on experience data from customers, employees, and the market, driving significant business outcomes.
🎯 Use Cases (5)
✅ Best For
- Improving customer loyalty and reducing churn
- Increasing employee engagement and retention
- Optimizing product development and go-to-market strategies
- Strengthening brand equity and market position
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Simple, one-off surveys for individuals or small businesses due to its complexity and cost.
🏆 Alternatives
While other tools focus primarily on survey creation, Qualtrics offers a full-fledged research and experience management suite, enabling organizations to understand the 'why' behind the data and take intelligent action.
💻 Platforms
✅ Offline Mode Available
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Varies by plan tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: Limited features for basic survey creation.