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🔧 Oracle Utilities

Oracle Utilities

Powering the sustainable and affordable energy and water future.

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Overview

Oracle Utilities offers a comprehensive suite of software solutions designed for the unique needs of electric, gas, and water utilities. The portfolio includes applications for customer care and billing, asset and work management, and network operations. These tools help utilities improve operational efficiency, enhance customer service, and manage the transition to a more sustainable future.

✨ Key Features

  • Customer Care and Billing
  • Meter Data Management
  • Work and Asset Management
  • Mobile Workforce Management
  • Network Management System (NMS)
  • Advanced Distribution Management (ADMS)
  • Analytics and AI

🎯 Key Differentiators

  • End-to-end solution portfolio covering most utility operations.
  • Integration with Oracle's broader technology stack (database, cloud, ERP).
  • Strong focus on customer information systems (CIS) and billing.

Unique Value: Offers a complete, integrated suite of solutions that manage the entire utility value chain, from the grid to the customer, enabling digital transformation and operational excellence.

🎯 Use Cases (5)

Managing the entire customer lifecycle from billing to service. Optimizing the management of grid and network assets. Dispatching and managing field service crews. Analyzing smart meter data for operational insights. Managing outages and restoring service.

✅ Best For

  • Investor-owned electric and gas utilities.
  • Municipal water and wastewater departments.
  • Energy retailers.

💡 Check With Vendor

Verify these considerations match your specific requirements:

  • Small municipal public works departments not focused on utility billing.
  • Organizations needing a simple, standalone work order system.

🏆 Alternatives

SAP for Utilities Siemens Schneider Electric Itron

Provides a more comprehensive and tightly integrated suite of applications specifically for utilities than generic ERP or EAM vendors, and offers a broader business application portfolio than niche utility software players.

💻 Platforms

Web iOS Android API

✅ Offline Mode Available

🔌 Integrations

Oracle ERP and CX suites SAP Esri ArcGIS SCADA and IoT systems

🛟 Support Options

  • ✓ Email Support
  • ✓ Live Chat
  • ✓ Phone Support
  • ✓ Dedicated Support (Premium Support tier)

🔒 Compliance & Security

✓ SOC 2 ✓ HIPAA ✓ BAA Available ✓ GDPR ✓ ISO 27001 ✓ SSO ✓ SOC 1 ✓ SOC 2 ✓ ISO 27001 ✓ FedRAMP

💰 Pricing

Contact for pricing

Free tier: N/A

Visit Oracle Utilities Website →

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