Kayako
Customer service software that's simple and personal.
Overview
Kayako provides a unified platform for managing customer conversations across email, live chat, and social media. It is designed to help businesses provide a more personal and connected customer experience. Kayako's key features include a single, unified inbox, a knowledge base, and real-time visitor monitoring. The platform is known for its user-friendly interface and its focus on making customer service more human.
✨ Key Features
- Unified Inbox
- Live Chat
- Self-service Portal
- Real-time Visitor Monitoring
- Collaboration Tools
- Reporting & Analytics
- Mobile Apps
- Custom Fields & Workflows
🎯 Key Differentiators
- Focus on a personal and connected customer experience
- User-friendly interface
- Unified view of the customer journey
Unique Value: Kayako helps businesses build customer loyalty by providing a platform that makes it easy to deliver a personal and connected customer experience.
🎯 Use Cases (3)
✅ Best For
- Providing personalized customer support
- Collaborating with team members to resolve customer issues
- Building a comprehensive self-service portal
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Businesses that need a free or very low-cost solution
- Companies that require advanced AI and automation features
🏆 Alternatives
Kayako is a good alternative to more complex and ticket-focused platforms like Zendesk and Freshdesk. It is a good choice for businesses that prioritize a personal and high-quality customer experience.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: N/A
🔄 Similar Tools in Chatbot Platforms
Intercom
Intercom is a customer communications platform that enables businesses to engage and support custome...
Zendesk
Zendesk is a service-first CRM company that builds software designed to improve customer relationshi...
LiveChat
LiveChat is a real-time, live chat software tool for customer support and online sales....
Tidio
Tidio is a customer experience tool that allows you to get all your live chat, email, and Messenger ...
Drift
Drift is a conversational marketing and sales platform that helps businesses connect with the right ...
HubSpot Service Hub
HubSpot Service Hub is a customer service software that's part of the HubSpot CRM platform....