Ivanti Neurons for ITSM
IT Service Management Software that Transforms Help Desks into Strategic Business Enablers.
Overview
Ivanti Neurons for ITSM is a comprehensive IT service management (ITSM) solution that helps organizations automate and optimize their IT service delivery. It provides a range of capabilities, including incident management, change management, and service request management, to improve efficiency and user satisfaction.
✨ Key Features
- Incident Management
- Problem Management
- Change Management
- Service Catalog
- Self-Service Portal
- Asset Management
🎯 Key Differentiators
- Flexible deployment options (cloud and on-premises)
- Strong focus on automation and self-healing capabilities
- Codeless configuration and customization
Unique Value: Empowers IT to become a strategic business partner by automating workflows, improving service quality, and providing actionable insights.
🎯 Use Cases (3)
✅ Best For
- ITIL-based incident and problem resolution
- Automated service request fulfillment
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Small businesses with very basic helpdesk needs
🏆 Alternatives
Offers more flexible deployment options and a more codeless configuration experience compared to some of the larger ITSM platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Available tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
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