Heyday by Hootsuite
The AI Chatbot for Retailers
Overview
Heyday is a conversational AI platform designed for retailers to engage with customers on their websites, in their mobile apps, and on messaging channels like Facebook Messenger and WhatsApp. It provides an AI chatbot that can answer customer questions, provide product recommendations, and assist with purchases, freeing up human agents to handle more complex inquiries.
✨ Key Features
- AI-powered Chatbot
- Omnichannel Messaging
- Product Recommendations
- Order Tracking
- Live Chat Handoff
- Analytics
🎯 Key Differentiators
- Strong focus on the retail and e-commerce industry
- Deep integration with Hootsuite for social media management
- Advanced AI and NLP capabilities for conversational commerce
Unique Value: Helps retailers deliver personalized and automated customer experiences at scale, driving sales and improving customer satisfaction.
🎯 Use Cases (4)
✅ Best For
- Automating answers to frequently asked questions about products and policies
- Providing personalized product recommendations to shoppers
- Helping customers track their orders
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Non-retail businesses
- Companies looking for a simple, low-cost chatbot solution
🏆 Alternatives
Offers a more specialized and retail-focused AI solution compared to general-purpose chatbot platforms.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: NA
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