Document360
AI-Powered Knowledge Base Software.
Overview
Document360 is a dedicated knowledge base software that leverages AI to streamline the creation and management of documentation. It provides a user-friendly editor, robust version control, and powerful search capabilities. Its AI assistant, Eddy, helps with content creation, SEO optimization, and provides conversational search for users. Document360 is designed for both internal and external knowledge bases.
✨ Key Features
- AI-powered writing assistant (Eddy)
- Conversational AI search
- Markdown and WYSIWYG editor
- Version control and rollback
- Advanced analytics and user feedback
- Custom branding and domain
- Multi-language support
- Integration with various platforms
🎯 Key Differentiators
- Strong focus on knowledge base creation and management
- User-friendly interface and powerful editor
- Advanced AI capabilities for content creation and search
Unique Value: Document360 empowers organizations to easily create and manage a comprehensive self-service knowledge base, reducing support costs and improving customer and employee satisfaction.
🎯 Use Cases (4)
✅ Best For
- Reducing the number of support tickets by enabling self-service
- Improving the onboarding process for new employees
- Ensuring consistency and accuracy of information
💡 Check With Vendor
Verify these considerations match your specific requirements:
- Teams looking for a full-fledged customer service suite with ticketing and live chat
- Individuals or very small teams with minimal documentation needs
🏆 Alternatives
Compared to more general collaboration tools, Document360 provides a more focused and feature-rich solution specifically for knowledge base management, with superior AI capabilities for documentation.
💻 Platforms
🔌 Integrations
🛟 Support Options
- ✓ Email Support
- ✓ Live Chat
- ✓ Phone Support
- ✓ Dedicated Support (Enterprise tier)
🔒 Compliance & Security
💰 Pricing
✓ 14-day free trial
Free tier: 1 project, 5 team accounts, 50 articles
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